AI Consultant Platform

Data & AI

Apr 4

Overview

Design, develop, and launch AI-powered digital experience platform for consultant engagement and revenue growth

Currently, Kyndryl relies on consultants working independently, with limited tools for research, insights, and workflow support. This has led to insufficient account and stakeholder insights, outdated and irrelevant industry and market analysis, and difficulty in creating high-quality customer content. The project addresses the increasing demand for AI integration in consulting services to remain competitive and meet customer expectations.

industry

Data & AI

services provided

Executive Facilitation
Strategy Consulting
Creative Concepting
Research

the details

I led the team that developed future vision for a digital experience platform that enhances growth goals for 2027 by integrating AI to improve customer engagement, productivity, and overall service quality.

I developed a unified digital experience as a trusted AI assistant and coach for consultants throughout their journey. The project included phases such as refining and validating the concept with users, building the necessary infrastructure, expanding and scaling the solution, and optimizing and evolving the platform based on user feedback. The MVP focused on pre-engagement use cases and launched as a pilot by early 2025, with phased iterations and scaling.

Outcomes:

Revenue Impact: An estimated cumulative $893M TCV increase by FY27 due to improvements in productivity
Customer Metrics: A projected +7 point increase in NPS (Net Promoter Score).
Employee Engagement: Improved innovation perception in internal survey
Customer Journey: Enhancing all phases, including relationship development, opportunity identification, solutioning, proposal creation, negotiation, onboarding, delivery, and innovation